Last Updated : 10 January 2026

At Aura Vorte, we value the trust our customers place in us and strive to ensure every purchase brings complete satisfaction. However, if your order does not meet your expectations, our Refund Policy is designed to explain how refunds are handled clearly and fairly.

This policy applies to all purchases made directly through our official website, auravorte.store. By placing an order with us, you agree to the terms and conditions outlined below regarding eligibility, procedures, and timelines for refunds.

Eligibility for Refunds

A refund may be issued under the following conditions:

• The returned item meets all eligibility requirements stated in our Return Policy.
• The return has been approved by our customer service team after inspection.
• The item is received at our return facility within the return window and in acceptable condition.
• Refunds are not guaranteed automatically; all returned items undergo a quality check to ensure they meet the standards for refund approval. Items showing signs of wear, washing, or damage caused by the customer will not qualify for a refund.

Please note that shipping charges are non-refundable as they represent costs incurred in delivering your order.

Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, a refund will be processed to your original method of payment.

Refunds are always made through the same payment channel used for the purchase for example:

• Orders paid via credit/debit card will be refunded to the same card.
• Orders paid via PayPal services will be refunded to the same account.
• We cannot issue refunds to alternate payment accounts, different cards, or third-party wallets for security reasons.

Processing Time for Refunds

After refund approval, please allow 10 days for the transaction to reflect in your account. The actual time frame depends on your financial institution or payment provider’s processing speed.

Aura Vorte initiates the refund immediately upon approval, but external banking systems or credit card processors may take additional time to complete the transaction.

If you haven’t received your refund after 10 days, please check with your bank or card provider first, as processing delays are common. If you still face issues, contact our support team, and we will be happy to assist.

Partial Refunds (If Applicable)

In some situations, only partial refunds may be granted, such as:

An item returned in less-than-perfect condition.

A product missing original packaging, accessories, or tags.

Late returns beyond the allowed time frame but still accepted at our discretion.

Non-Refundable Circumstances

Refunds cannot be issued under the following conditions:

• Items returned without prior authorization or return approval.
• Products received in damaged, used, or worn condition.
• Packages lost in return transit due to untracked or improperly shipped returns.
• Items marked “final sale” or “non-returnable” at checkout.

Shipping charges and handling fees.

Please review your order carefully before confirming your purchase, and always contact us before returning any product to ensure proper authorization.

Order Cancellations and Refunds

Orders can only be cancelled if they have not yet entered the processing or shipping phase. If your order has already been shipped, it cannot be cancelled. You may request a return after receiving the item according to our Return Policy.

If a cancellation is approved, a full refund (excluding shipping fees, if applicable) will be processed within 10 days.

Refund Method

All refunds are processed in the same currency used at checkout. Aura Vorte is not responsible for any conversion rate differences, foreign exchange fees, or bank-related charges that may apply during refund transactions.

If you used a payment method that automatically converts currency, your bank or payment processor will determine the final amount you receive.

Damaged or Incorrect Refunds

If you believe you have received an incorrect refund amount or have not received a refund despite approval, please contact us immediately at contact@auravorte.store

Business Details

Business Name: Aura Vorte
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (407) 668-5049
Business Email: contact@auravorte.store
Business Address: 3819 March Ave, Orlando, FL 32806, United States