Last Updated : 10 January 2026

At Aura Vorte, our goal is to make every shopping experience satisfying and worry-free. Each product is carefully inspected, packaged, and shipped to ensure the standards. However, we understand that there may be situations when you wish to return an item.

This Return Policy explains how returns are accepted, what conditions must be met, and how the process works. We believe in full transparency and fairness so you can shop confidently knowing your rights and responsibilities are clearly defined.

Return Window

30 Days. We accept return for both defective and non defective products.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must have been purchased directly from Aura Vorte’s official website.
• The return request must be made within 30 days of delivery.
• The product must be unused, unworn, unwashed, and in original packaging with all tags and labels attached.
• Proof of purchase, such as an order confirmation or receipt, must be provided.

Items showing signs of use, wear, or customer-caused damage are not eligible for return. Products missing original packaging or tags will also be declined.

Exchange Conditions

• We accept exchanges for the same item in a different color, size, or variation, subject to stock availability.
• If the requested exchange item is not in stock, you may choose either a refund or store credit.
• Exchanges for different items are also allowed, and any difference in price will either be refunded or charged accordingly.

Return Label and Shipping Responsibility

Customers are responsible for the cost and arrangement of return shipping, including the return label. For both defective and non-defective items. In case  of defective items the cost of shipping will be adjusted in the exchange or refund process. Aura Vorte does not provide prepaid return labels for returns.

We strongly recommend using a trackable shipping service and keeping the return receipt until your return is confirmed. Aura Vorte cannot be held liable for returns lost or damaged in transit if shipped without tracking.

Please ensure that the item is packaged securely to prevent damage during return transit.

How to Initiate a Return

If you wish to return an item, please follow these steps:

• Contact us via email at contact@auravorte.store with your order number, reason for return, and any relevant photos if applicable.
• Our support team will respond within 1–2 business days with further return instructions and the correct return address.
• Ship the product using a reliable carrier and share the tracking details with our team.
• Once the returned item is received and inspected, we will notify you by email about the approval or rejection of your return.

Please do not return any items directly to the address printed on the original packaging unless instructed by our support team. Returns sent to the wrong location may experience delays or be refused.

Condition of Returned Items

All returned items must be received in original, resalable condition. Items must not show any signs of wear, washing, stains, odor, or alterations. Products returned in damaged or used condition will not qualify for refund or exchange.

We reserve the right to decline a return if it does not meet the conditions listed above.

Processing Time for Returns

Once your returned item has been received at our facility, you will receive an email confirming whether it has been approved or rejected.

Approved returns will be processed according to our Refund Policy, which outlines refund methods and time frames.

Restocking Fee

There is no restocking fee.

Non-Returnable Items

Certain products are not eligible for return. Non-returnable categories may include:

Items marked “final sale” or “non-returnable” at checkout

Please review each product description carefully before placing your order.

Delayed or Missing Return Confirmations

If you have shipped your return but haven’t received a confirmation after 10 business days, please contact our customer support team with your tracking details. We will verify the shipment status and ensure your return is properly processed.

Fair and Transparent Practices

Aura Vorte is committed to handling all returns fairly and promptly. Our return team reviews each request carefully to ensure customers receive proper resolutions according to our published policy. Every decision is made with transparency, honesty, and customer satisfaction in mind.

Policy Updates

Aura Vorte reserves the right to update this Return Policy whenever necessary to reflect improvements in our processes or customer service standards. Any updates will be posted on this page with the revised effective date. Continued use of our website or purchase from our store implies acceptance of the updated policy.

Business Details

Business Name: Aura Vorte
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (407) 668-5049
Business Email: contact@auravorte.store
Business Address: 3819 March Ave, Orlando, FL 32806, United States